Legal

Refund & Billing Policy

Last updated September 10, 2026 · Version 1

Draft - pending legal review. This document describes how ResumeRama actually works today and is written to be accurate, but it has not yet been reviewed by a qualified lawyer. It is not legal advice. We publish it in this state so you can read our real practices now rather than wait.

There is a free plan, so you can try ResumeRama properly before paying anything.

What you can buy

Credit packs are a one-time purchase. You buy credits, you spend them on tailoring, and nothing renews. Where we offer a recurring plan, it is labelled as recurring at the point of purchase, with the price and the billing interval shown before you confirm.

Prices are in Canadian dollars unless stated otherwise, and applicable taxes are added at checkout. Payment is taken by our payment processor - we never see or store your card details.

Renewal and cancellation

If you are on a recurring plan, it renews automatically at the interval shown when you bought it, until you cancel. You can cancel from your account at any time. Cancelling is no harder than subscribing - it is in the same place, takes the same number of clicks, and does not require emailing anyone or explaining yourself.

When you cancel, you keep access until the end of the period you have already paid for. We do not retroactively remove access you have paid for.

Refunds

TODO: confirm - refund window, recommended 14 days for unused credits. Our intent is straightforward: if you bought something by mistake, if it did not work, or if you have not used what you bought, tell us and we will refund it.

Credits already spent on generated documents are generally not refundable, because the work has been done and the AI processing paid for. If the service failed, produced nothing usable, or was unavailable when you needed it, that is our problem and we will make it right.

If we end your access without cause, we refund unused paid credit.

Your statutory rights come first. Consumers in Quebec, the EU, the UK, Australia and elsewhere have cancellation and refund rights that a policy cannot reduce - including, in some places, a cooling-off period for distance purchases. Where those rights are stronger than this page, they apply.

Price changes

We may change prices. For a recurring plan we will tell you before a change affects you, in time for you to cancel if you would rather not continue. A price change never applies retroactively to something you have already paid for.

Failed payments and disputes

If a payment fails we may pause paid features until it is resolved; your account and your documents are not deleted for a failed payment. If you think you have been charged incorrectly, contact us before opening a dispute with your bank - we can usually fix it faster than a chargeback can.

How to reach us

Use the in-app feedback form or TODO: confirm - billing@resumerama.com. See also the Terms of Use.